09-10-2016 05:43 PM - edited 01-04-2022 01:01 PM
I just got my KOODO number ported over after sending a support email, but I'm still unable to login to my self serve account. The website wont let me reset my password, and it won't let me register a new account with my number. This happened before my KOODO number was ported over. Suggestions?
03-03-2017 11:09 AM
Hello @InfiniteParadox,
Thank you for sending the info,
After taking a look, I see that your line is no longer active with Freedom and this is the reason why the port hasn't completed yet.
You now have two options:
-Either temporarily activate your line with them in order for the port to go through.
or
-Pick a new phone number with us.
Thanks,
Shazia
03-03-2017 10:49 AM
Hello @InfiniteParadox,
I'm sorry to hear about this,
Can you please send me a private message with
-Public Mobile SIM card #
-The phone # you are porting
-Account # with your old provider
Thanks,
Shazia
09-14-2016 02:00 PM
I just got a confirmation that the issue with your self-serve account has been fixed, please check your private messages for the new credentials 😉
Cheers,
Shazia
09-11-2016 09:39 AM
Hello @bz171,
I'm sorry about this,
Can you please send me a private message with your Public Mobile phone number? I will look into this for you.
Thanks,
Shazia
09-10-2016 09:06 PM
09-10-2016 06:26 PM - edited 09-10-2016 06:31 PM
They gave me a temporary account/plan when they ported my KOODO number, so phone calling works, but not text/data. I paid for a 3 month plan before they ported my KOODO number.
09-10-2016 05:46 PM
Are the services working with your ported number?
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