Can't Log in to Account

[Amatullah]

The system doesn't recognize my email, but I already entered my SIM information so I can't create a new account.

Is there a way I can access my new account?

[sherrywest25]

I've been locked out of my account and the moderator team is not responding.  So pissed off, I will be changing my cc so they can't charge my next payment.

What a bull**bleep** system for help.  

[Amatullah]

Hi @will13am,

thanks for the suggestion. They fixed the problem.

[will13am · Accepted solution]

@Amatullah, you are going to need assistance from the moderator team.  The moderator team can be reached via private message using this link.  Please complete the account authentication for moderator support using this link.  Refer to the following knowledge base link for information on contacting the moderator team.