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Good Citizen / Bon Citoyen

Can't Access My Account

When I click on My Account I get the following error before I can even attemp to log in. 

 

Screen Shot 2019-08-12 at 23.12.10.png

Mayor / Maire

Re: Can't Access My Account


@seth wrote:

When I click on My Account I get the following error before I can even attemp to log in. 

 


There's announced maintenance going on now 'til 8am ET tomorrow.

YVR
Great Citizen / Super Citoyen

Re: Can't Access My Account


@seth wrote:

When I click on My Account I get the following error before I can even attemp to log in. 

 

 


Please see below for a quoted tread from a Moderator Post.  You would need till tomorrow morning to log in.

 

System maintenance – On August 12 2019, 10:00 PM ET – August 13 2019, 8:00 AM ET

This means that between August 12 2019, 10:00 PM ET – August 13 2019, 8:00 AM ET you won't be able to do the following:

*Access your Self-Serve account

*Activate a new account

Great Citizen / Super Citoyen

Re: Can't Access My Account

Yes as mentioned by a community member, you will most likely be able to access MyAccount after 8 am tomorrow 

Great Neighbour / Super Voisin

Re: Can't Access My Account

Getting the same error. I just got this account today. Smiley Sad

Model Citizen / Citoyen Modèle

Re: Can't Access My Account

@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.

Great Citizen / Super Citoyen

Re: Can't Access My Account


@GinYVR wrote:

@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.


There honestly should be a automated sms that goes out when these maintenance windows happen, so that we don't get these posts from people who fail to read the forums. 

Model Citizen / Citoyen Modèle

Re: Can't Access My Account

You would think they could put a nicer error message up during maintenance windows. Smiley Tongue Was also wondering, glad the community exists to be able to find a quick answer! <3

Model Citizen / Citoyen Modèle

Re: Can't Access My Account


@XionBunny wrote:

@GinYVR wrote:

@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.


There honestly should be a automated sms that goes out when these maintenance windows happen, so that we don't get these posts from people who fail to read the forums. 


I really hope they don't start SMS-spamming about maintenance windows.  How often do people even login to self serve? Maybe once or twice a year is my guess.

 

A nicer error message would be much more helpful.

Model Citizen / Citoyen Modèle

Re: Can't Access My Account

@drmartinThey usually have a "This website is under maintence" type message after a few hours. I got a feeling the empty root directory is part of the process.