Hi @SolomonT, are you saying you have already tried porting your number by doing the following and it has not worked for you? If so, contact the moderators for help (instructions on how to do this also below).
1) log into your account (https://selfserve.publicmobile.ca).
2) click on the ”change number” link under the section titled “My Profile” (on the right side of the page of the main overview page).
3) select the button saying “Transfer a wireless or wireline number from Public Mobile or another provider” and fill out your details.
Private Messaging the Moderators;
The process for getting help from the moderators can be sped up by going here first to authenticate your account:
Important: Leave the “Twitter” button selected. Fill out your Public Mobile Community username (where it says Twitter username), account or phone number and PIN. Once you have done this, click on the link below to send a private message to the moderators.
If you don’t remember your PIN, explain this in your message to the moderators and provide any 3 of the following instead; Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount.
- Response times are usually between 1 - 3 hours, but in peak periods, could be as much as 48 hours.
