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Blocked out from my account

ckritz1
Great Citizen / Super Citoyen

I can log in to the community but not my account because i forgot the password and security answer. What can I do, as I need to get into my account..

34 REPLIES 34

ckritz1
Great Citizen / Super Citoyen

What's the link?

ckritz1,

On April 6, Cyber replied, advising you what to do.

ckritz1
Great Citizen / Super Citoyen

I've forgotten my password for my account and my security answer, how can i still get access to my account or can I not?

 

Amasa.

Cyber
Mayor / Maire

 

Hello @ckritz1,

 

 

You can speak to a live representative if you are an older customers (before January 27, 2015). If this applies to you, contact Public Mobile by phone at 1-855-478-2542 or with your cell phone by calling *611

 

 

After this date, you can ONLY contact Public Mobile by email

 

 

 

Click on this link : https://publicmobile.ca/en/on/contact-us

 

 

Then, at the bottom right of the page, click on "Email away" button.

 

  - Choose ""

  - Choose ""

  - Choose ""

 

 

Then click on "Email Us" and fill up the form.

 

 

 

An agent of Public Mobile will answer you in a delay of 24-36 hours.

 

 

Need Help? Let's chat.