I can log in to the community but not my account because i forgot the password and security answer. What can I do, as I need to get into my account..
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You can speak to a live representative if you are an older customers (before January 27, 2015). If this applies to you, contact Public Mobile by phone at 1-855-478-2542 or with your cell phone by calling *611
After this date, you can ONLY contact Public Mobile by email.
Click on this link : https://publicmobile.ca/en/on/contact-us
Then, at the bottom right of the page, click on "Email away" button.
- Choose "My Account"
- Choose "Passwords"
- Choose "I have a question related to my PIN or password"
Then click on "Email Us" and fill up the form.
An agent of Public Mobile will answer you in a delay of 24-36 hours.
I've forgotten my password for my account and my security answer, how can i still get access to my account or can I not?
You can try to send them another email.
This is important that you note your account number since they use this information to identify you.
I don't know how to start a new thread and this is why I am asking a question here I am locked out of my account I have had to reset it to my email I have not. Even able to answer my security question as well and now completely locked out trying to make a payment with a new credit card not the one I originally used very frustrated have been trying to access my account now for over 2 hours and it expires tonight at midnight ☹️