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Great Citizen / Super Citoyen

Blocked out from my account

I can log in to the community but not my account because i forgot the password and security answer. What can I do, as I need to get into my account..

Mayor / Maire

Re: Blocked out from my account

 

Hello @ckritz1,

 

 

You can speak to a live representative if you are an older customers (before January 27, 2015). If this applies to you, contact Public Mobile by phone at 1-855-478-2542 or with your cell phone by calling *611

 

 

After this date, you can ONLY contact Public Mobile by email

 

 

 

Click on this link : https://publicmobile.ca/en/on/contact-us

 

 

Then, at the bottom right of the page, click on "Email away" button.

 

  - Choose ""

  - Choose ""

  - Choose ""

 

 

Then click on "Email Us" and fill up the form.

 

 

 

An agent of Public Mobile will answer you in a delay of 24-36 hours.

 

 

Great Citizen / Super Citoyen

Can't access my account..

I've forgotten my password for my account and my security answer, how can i still get access to my account or can I not?

 

Amasa.

Legend

Re: Can't access my account..

ckritz1,

On April 6, Cyber replied, advising you what to do.
Great Citizen / Super Citoyen

Re: Can't access my account..

What's the link?

Legend

Re: Can't access my account..

Click on your nickname, and the history of your community posts will appear.
Mayor / Maire

Re: Can't access my account..

Great Citizen / Super Citoyen

Re: Blocked out from my account

The problem is I hadn't received an answer back so that's why I'm reposting
Mayor / Maire

Re: Blocked out from my account

 

@ckritz1,

 

You can try to send them another email.

 

This is important that you note your account number since they use this information to identify you.

Good Citizen / Bon Citoyen

Re: Blocked out from my account

I don't know how to start a new thread and this is why I am asking a question here I am locked out of my account I have had to reset it to my email I have not. Even able to answer my security question as well and now completely locked out trying to make a payment with a new credit card not the one I originally used very frustrated have been trying to access my account now for over 2 hours and it expires tonight at midnight ☹️