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Auto pay

Honeygrove23
Great Neighbour / Super Voisin

Trying to set up auto pay but it wont register my information

2 REPLIES 2

RobertQc
Mayor / Maire

@Honeygrove23 wrote:

Trying to set up auto pay but it wont register my information


@Honeygrove23

 

The website can be fussy. You can try different browser / clearing cache and sometimes private browsing / incognito mode.  Confirm the billing address from your credit card statement is exact, including periods, spaces, capitalization and punctuation. If you live in unit/apt 206 and the billing address on your statement is "206-XXX street name" then enter it as that, and leave the apt field empty. Try removing / adding a space from the postal code.

 

Public mobile accepts Credit card or Visa Debit card issued by a Canadian or American financial institution and is registered to a Canadian or American address.

Anonymous
Not applicable

@Honeygrove23, What exactly is the eror?  Is it rejectig the Credti Card info?  If so, retry it in a fresh browser (in privcy or incognito mode), and be sure to enter you details EXACTLY as they appear on the card statement.  Apt/unit numbers should not be entered into the unit cel.  Just put them into the address line, just like it shows on your statement.

If youhave a more specific error, please provide it.

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