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Good Citizen / Bon Citoyen

Auto Pay

How do I change the credit card on my account to a different card?  Doesn't seem to be a button for this.

 

James Fielding


Accepted Solutions
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Great Neighbour / Super Voisin

Re: Auto Pay

'payment' tab at top left

on the 'manage my payment' page, there's a link to 'manage my card' at the bottom

i haven't tried this though, so don't know about errors

View solution in original post


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Oracle

Re: Auto Pay

@tonyfielding, there is a tiny button at the bottom of the web page to manage payment options.  I suggest removing the old payment card and then adding the new payment card instead of doing a replacement.  Based on feedback from some customers, this is likely to trigger errors by the self serve system.  Sorry, I should add that this is in the payment tab, and the button I am referring to is the orange words "manage my payment". 

Highlighted
Great Neighbour / Super Voisin

Re: Auto Pay

'payment' tab at top left

on the 'manage my payment' page, there's a link to 'manage my card' at the bottom

i haven't tried this though, so don't know about errors

View solution in original post

Highlighted
Moderator

Re: Auto Pay

Hey tonyfielding,

 

To change the card on file please follow these steps :

 

Log in to Self Serve >  Overview  > Payment tab > Manage Card

 

That's it!

 

Have a nice day

 

Eddy

Good Citizen / Bon Citoyen

Re: Auto Pay

To paraphrase - remove old card - add new card Thanks - will do. 

 

No need to reply to this one.