All (local) calls and texts won't go through -- "You don't have an active long-distance add-on"

[mpen]

I've been using Public Mobile for months already. Everything was fine until recently, when my auto-renew failed, and then Public Mobile subsequently disconnected my service. I've just made a payment and reactivated my account, but now all calls are saying "Sorry, you don't have an active long-distance add-on". I've tried several different local numbers (which I've called plenty of times in the past) and they all give this message. Text messages won't go through either.

How can I fix this ASAP? I haven't had service for days due to this disruption.

[hairbag1]

@Iqbal, you should start a new thread as this one is several months old. You'll have more responses if you start new. Go to Community page and scroll down past Knowledge Base.

Look for a topic heading that applies to your concern and start a new thread. Maybe Phones and Hardware, then post your question in a new thread.

Good luck.

[Iqbal]

I have the same issue. I did everything that was said here but still the same. Moderator team, please help.

[Priscillax]

I have been trying to contact a moderated since Tuesday September 4 2018 only one response and since then nothing what is going on

[Priscillax]

Thanks for trying to help, I tried that 4 times, and yesterday it was suggested to that I take the actual SIM card out, after turning the phone off,  and I tried that as well on both phones, however the issue still remains. 

[KBailey78]

Just restart your device. It should fix the problem. 

[Priscillax]

Hello I’m having this same problem my account is active and for the past 3 days it keeps saying I don’t have an active long distance add on I have 2 phone lines my daughters use for school what is happening I reached out to  someone days ago they responded more than 24 hours ago asking for my name and personal information and till now no response I sent the information. What is happening with this service this is strange 

[TalenThrasher]

The link doesn't work and the same thing is happening to my son's phone.  Your customer service is majorly lame.

[KBailey78]

I've also had this problem in the past. Just did a restart on my phone and was working again. 

[Raven_Jet]

Thanks for the update

[mpen]

Sorry, forgot to reply. The mods did indeed help. Can make calls again. Still having a different issue, but that's another story.

[mpen]

I will try contacting them. Thanks.

[Raven_Jet]

Let us know how it goes! It should be no problem.

[collin1215 · Accepted solution]

If you haven't already, please send a private message to a moderator. Here's all the information on how to do it. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...