After payment last night, still no service

[Roseannq]

Hello, I paid for the renewal of my service and I cant call/text/surf.

If I call, it says you don't have add ons for long distance even though its a local number I called to.

Can receive /send txt msg either. 

No surf.

I called 611 and says my plan will expire may 12, 2018.

Please help

[srlawren]

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@Roseannq wrote:

Contacted moderators still no service for 2 days..

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@CS_Agent can you please assist @Roseannq as soon as feasible?  Thank you for your assistance.

[Roseannq]

Contacted moderators still no service for 2 days..

[Anonymous]

you need To send a private message to a moderator click this link.

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- email address on your account

- last 4 digits of the credit card

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

[ShawnC13]

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@Roseannq wrote:

My account says its active.

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So your phone is saying active but you have no service?  Have you done a re-boot of the phone or a hard re-boot to see if that will clear any issues (you knwo the standard answer you get from your IT department).  If you are still having issues you will need to contact the Moderators. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number

• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

• account number 

• date of birth

• complete address listed on account with postal code

• email address on account

• most commonly called numbers

• alternate number listed on the account

• last payment date and amount

• last 4 digits of the credit card

• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Roseannq]

My account says its active.

[will13am]

@Roseannq, when you look into your self serve account, is it in active status?  Judging by what you describe, the renewal may not have completed properly.  It may be necessary to contact the moderator team and have them investigate the problem. The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.  Good luck with getting your service restored.