cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
loulu
Great Neighbour / Super Voisin

Activation failed

I just tried activating my sim card and it said activation failed. Don't know if my visa was charged? But I would also like help activating my sim. Thanks!


Accepted Solutions
dollardaver
Good Citizen / Bon Citoyen

Re: Activation failed

You might simply retry and be careful to input the IMEI correctly. Sometimes that 15 digit # is a bit too tiny to read! Good luck.

DD

View solution in original post


All Replies
Carld123
Deputy Mayor / Adjoint au Maire

Re: Activation failed

Did you try the sim in the phone?

loulu
Great Neighbour / Super Voisin

Re: Activation failed

No, I tried activating the SIM via the web form and the web form said activation failed. Am I supposed to have the SIM in the phone while I activate online?

Carld123
Deputy Mayor / Adjoint au Maire

Re: Activation failed

No..was curious if you tried it..

shredder
Good Citizen / Bon Citoyen

Re: Activation failed

Try waiting 50 minutes and then try again. Preferably using a different browser.

dollardaver
Good Citizen / Bon Citoyen

Re: Activation failed

You might simply retry and be careful to input the IMEI correctly. Sometimes that 15 digit # is a bit too tiny to read! Good luck.

DD

View solution in original post

mimmo
Oracle

Re: Activation failed

@loulu it usiknown to happen ofgetting that message but the sim gets activsted. so the thing to try is to see if the sim works in a phone. If yes try logging into self serve. If it works and unable to loginto self serve then contact mods

 

If it did not try activating again. If it regects the sim number then wait an hour and try again.  If still no success then contact mods for help

 

Also check recent transaction on your cc.

 

 

loulu
Great Neighbour / Super Voisin

Re: Activation failed

Thanks, retried and it worked! 

Need Help? Let's chat.