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srlawren
Retired Oracle / Oracle Retraité

Re: Account suspended while amount due is $0.0


@NateinTO wrote:

   Normally, I would not care because my service works just fine, but I am flying to USA early tomorrow morning and can't purchase the add-on for USA roaming because of my "suspension". 


@Moderator_Team @Shazia_K can you please connect with @NateinTO regarding this? I'd hate to see him stuck without service in the USA due to this.  Thank you in advance!

 

EDIT: tagged Shazia individually as the team tag isn't working yet


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Shazia_K
Retraité / Retired

Re: Account suspended while amount due is $0.0

Hello @NateinTO

 

Sorry to hear about this, 

 

Can you please send me a private message with your Public Mobile phone number? 

 

I will verify everything for you. 

 

Thank you @srlawren, as always you rock 😄

 

Shazia

 

 

 

 

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
srlawren
Retired Oracle / Oracle Retraité

Re: Account suspended while amount due is $0.0

@Shazia_K back at you!

 

@NateinTO if you're not familiar with private messaging, there's a link at the bottom of this reply to a primer with how to send and to check for replies after.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
JUNA1D5HAH
Great Citizen / Super Citoyen

Re: Account suspended while amount due is $0.0

I am having the same issue on both of my lines.

Hopefully the glitch will be fixed soon.

NateinTO
Good Citizen / Bon Citoyen

Re: Account suspended while amount due is $0.0

PM sent.

NDesai
Oracle

Re: Account suspended while amount due is $0.0

Since @NateinTO 's phone is working, add one can be purchased by dialing 611. Or does it block you since your account status is suspended due to glitch?

Mods have taken that matter on their hands so don't worry.

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

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Acekiller
Deputy Mayor / Adjoint au Maire

Re: Account suspended while amount due is $0.0

Better get all the issue taken care of ASAP as the self serve system is going offline tonight!

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