Account suspended for a few days and I can't renew

[tim3]

My account was briefly suspended while I was travelling.

So I topped up my account to 52 dollars and tried to change my plan to a 52 dollar plan.

However, the button "Change on next renewal date" is disabled. 

The only button that is enabled is the "Top up to reactivate button", but I already topped it up to 52 dollars.

[Anonymous]

you need send a private message click here 

In your message put it, please include .

- your account number , if you have it , or email address .

- your phone number and 4 digit PIN .

- your name .

- Detailed explanation of specific your Plan change

- them can help you a lot nice team service

Good Luck

[mimmo]

hi @tim3 only mods can change a suspended account.  it is by design that you cnat change the plan of a suspeneded account.  message teh mods telling them what plan you want.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

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