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Great Neighbour / Super Voisin

Account signup

I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.

when I clicked on the link it says the link has been expired you should request another link.

How can I request another one?

It dosen let me to register an account and it says you should reset your password.

I lick on the forget password and it says the Email is not identified.

so how can access my account?

Mayor / Maire

Re: Account signup

Give it an hour and retry then. Use in cognito mode.


@farzadabdollah wrote:

I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.

when I clicked on the link it says the link has been expired you should request another link.

How can I request another one?

It dosen let me to register an account and it says you should reset your password.

I lick on the forget password and it says the Email is not identified.

so how can access my account?


 

Model Citizen / Citoyen Modèle

Re: Account signup

If your absolutely sure you're using the correct email, with no typos, try again in an hour as @hairbag1 says.

 

Best to clear your cache before trying again and use incognito mode if possible.

 

One other thing, if you signed up at a kiosk, you may still have to create your self serve account.

Mayor / Maire

Re: Account signup


@farzadabdollah wrote:

I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.

when I clicked on the link it says the link has been expired you should request another link.

How can I request another one?

It dosen let me to register an account and it says you should reset your password.

I lick on the forget password and it says the Email is not identified.

so how can access my account?


@farzadabdollah Click here to register your selfserve account.


Model Citizen / Citoyen Modèle

Re: Account signup

@farzadabdollahAre you sure the email requesting a password change is not a phishing email? A email that is designed to steal your credentials? That might explain the difference.

 

How did you sign up for your Public Mobile account? Did you ever have a selfserve account before (ie able to login via the top right hand corner?).

 

Great Citizen / Super Citoyen

Re: Account signup

PMs website is a bit finicky. I faced some issues while registering too. Your best bet is waiting for 50 minutes, clearing the cache or trying a different browser

It should work 

YVR
Great Citizen / Super Citoyen

Re: Account signup


@farzadabdollah wrote:

I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.

when I clicked on the link it says the link has been expired you should request another link.

How can I request another one?

It dosen let me to register an account and it says you should reset your password.

I lick on the forget password and it says the Email is not identified.

so how can access my account?


Please see below for a quoted tread from a Moderator Post.   Would suggest to contact the moderators and/or wait to log in till tomorrow morning.

 

System maintenance – On August 12 2019, 10:00 PM ET – August 13 2019, 8:00 AM ET

This means that between August 12 2019, 10:00 PM ET – August 13 2019, 8:00 AM ET you won't be able to do the following:

*Access your Self-Serve account

*Activate a new account

 

 

Great Citizen / Super Citoyen

Re: Account signup

It is very likely that this could be the cause of the issue you are facing 

I would recommend that you should wait till tomorrow morning. Optimistically hoping that it will work 

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