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Great Neighbour / Super Voisin

Account reset button bugged

Whenever I try to reset the password for my account it shows this error saying 'ForgotPassword/LoginUnsuccessfulUser_LoginDisabled'
Just was wondering if there is a way to fix this or even a way to delete the account with my phone number on it.

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Accepted Solutions
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Deputy Mayor / Adjoint au Maire

Re: Account reset button bugged

Hello @noved ,

 

You could try waiting an hour, as that sometimes helps to reset everything. 

If still having issues contact the moderators if the Forget your password option is not working for you.

 

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

 

esjliv_0-1599779007460.png

 

https://publicmobile.ca.ada.support/chat/

 

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post


All Replies
Highlighted
Deputy Mayor / Adjoint au Maire

Re: Account reset button bugged

Hello @noved ,

 

You could try waiting an hour, as that sometimes helps to reset everything. 

If still having issues contact the moderators if the Forget your password option is not working for you.

 

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

 

esjliv_0-1599779007460.png

 

https://publicmobile.ca.ada.support/chat/

 

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

Highlighted
Great Neighbour / Super Voisin

Re: Account reset button bugged

Thanks!

Mayor / Maire

Re: Account reset button bugged

@noved 

What are trying to do by the way? Maybe what you're trying to do can be done in the 611 system.

Need Help? Let's chat.