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Good Citizen / Bon Citoyen

Account password

Hello, I have been locked out of my account and anytime I go "forgot my password" the link takes hours to show up in my email and then is expired. Now I get an error saying locked out of account contact pm. When I went to send an email it said email address didn't match even though it's always worked before.
Any advice?

Accepted Solutions
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Model Citizen / Citoyen Modèle

Re: Account password

Hi @Shel

 

  Sent a private to our moderators for help. They will get back to you asap.Thanks

View solution in original post


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Model Citizen / Citoyen Modèle

Re: Account password

Hi @Shel

 

  Sent a private to our moderators for help. They will get back to you asap.Thanks

View solution in original post

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Oracle

Re: Account password

In addition to nishufan's suggestions 

- send tech support the webform found by following the "buttons" in this link, https://publicmobile.ca/en/on/get-help

- send a private message to any moderator with your phone number and a description of what has happened. Turn on email notification for private messages as account resets are time sensitive.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Great Citizen / Super Citoyen

Re: Account password

Hi Shel,

 

Try the public mobile.. contact us as well.

 

https://www.publicmobile.ca/en/on/get-help/contact-us

 

See link above.

 

Try the contact us... (if the MOD is busy and do not reply)

 

You can contact them and they will issue you a case number.

 

Hope this help.

Remember to provide to them the more information about your account the better.

 

Good Luck

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Great Neighbour / Super Voisin

Re: Account password

I got locked out and can't log in. Please help!