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Good Citizen / Bon Citoyen

Account number and log in problem

Hi everyone I’m so sorry to bother you guys. But I have tried public mobile for one whole year but I never know my account number is. I tried to log in my self serve so many times and lots of helper from community set a new name and password for me but still doesn’t work. No matter I tried on pc, mobile or my tablet till now I missed soooo many good promotion. Yesterday my friend suggest me to post on again. Can anybody help me with this please,thx.


Accepted Solutions
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Mayor / Maire

Re: Account number and log in problem

lol So that's two regulars now sensing this could take a while. I agree. I sensed it right off the top. But I am trying to help. Step by step.

But nor am I going to spend half the night doing this 🙂

Alright then. Silence all around. Cheers.

View solution in original post


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Mayor / Maire

Re: Account number and log in problem

If you still have your original welcome email from when you activated then the account number is embedded in the To:.

That email would also be your log in to the self-serve. Have you ever been successful in that password reset Forgot your password? function?

You could also try a different browser or clear cache/site cookies or use incognito/privacy mode.

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Good Citizen / Bon Citoyen

Re: Account number and log in problem

No never and after that lots of helper from community set a new name and password for me again and again. So I don’t know which one is the correct one. Last year from augst 24 to sept 6, every single day they helped me change a new one. I appreciate to them but I just can not find the right way to log in.

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Mayor / Maire

Re: Account number and log in problem

How about that welcome email?

Or do you get any emails from Public Mobile? Sometimes they send marketing or health stuff.

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Good Citizen / Bon Citoyen

Re: Account number and log in problem

My dear friend, not only forgot my password but also not sure my account name, but when I type in my phone number it showed me error/connect admin. What should I do

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Mayor / Maire

Re: Account number and log in problem


@Cholelu wrote:

My dear friend, not only forgot my password but also not sure my account name, but when I type in my phone number it showed me error/connect admin. What should I do


Your "account name" IS your email address that you activated with. Or also that you would get marketing or the health monitor thing. Not your phone number. Did you activate in a store or online yourself?

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Good Citizen / Bon Citoyen

Re: Account number and log in problem

Yes I can recurved welcome email but I can only log in to my community. That’s why I am here to ask. When I put my phone number it always said I already registered but I just don’t know my account name and password and I can not registry again.

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Town Hero / Héro de la Ville

Re: Account number and log in problem

@Cholelu contact customer support mods

 

click on the question mark chat bubble to the bottom right of your screen
type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)


make sure to check your inbox(top right corner envelope icon) periodically, for a response

 

from now on manage your account through your self serve, otherwise the account deletes after 90 days

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Mayor / Maire

Re: Account number and log in problem


@Cholelu wrote:

Yes I can recurved welcome email but I can only log in to my community. That’s why I am here to ask. When I put my phone number it always said I already registered but I just don’t know my account name and password and I can not registry again.


Click on My Account in the upper right.

On the left side is the login.

Type in the email address that your welcome email came to.

Then click on Forgot your password?

But then now you need to remember the answer you gave to the question you chose when you activated.

See how you make out.

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Good Citizen / Bon Citoyen

Re: Account number and log in problem

In a store, I helped my mom order her account by myself and it works great. If I know I had this problem I wouldn’t open account in store.