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pjhtyl
Great Neighbour / Super Voisin

Account login

Hi 

I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong 

 

please advise 

 

 

edited by computergeek541: e-mail address removed


Accepted Solutions
Triguy
Mayor / Maire

Re: Account login

Did you try the forgot password link ?  If you still assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

View solution in original post


All Replies

Re: Account login


@pjhtyl wrote:

I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong 


Please go to  https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type "change self serve e-mail" if you still need the change peformed.

Triguy
Mayor / Maire

Re: Account login

Did you try the forgot password link ?  If you still assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

View solution in original post

esjliv
Mayor / Maire

Re: Account login


@pjhtyl wrote:

Hi 

I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong 

 

please advise 

 

 

edited by computergeek541: e-mail address removed


@pjhtyl , did you get a response that your email change request was complete? If not, maybe your old email is still the active one.

HALIMACS
Mayor / Maire

Re: Account login

@pjhtyl 

 

Just to confirm that you tried logging in with the new e-mail address that you requested it be changed to?

 

If that doesn't work (yet), perhaps the Mod's have not yet updated it?

 

Do you have any messages back from the Moderators to your Private Message box confirming the change was completed?  Check the envelope icon between your avatar and the bell symbol on upper right for any messages from the Mods.

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