@604xxxxxxx wrote:
Hi, my self serve account was locked and after trying allot i was unable to unlock it. It was saying that username was not correct or sometimes it says wrong password. I tried forgot password but after three steps it says that the solution was on my account but i was unable to sign in so how i will saw the solution.
Your email address is your username for your self-serve account. If you have more than one email address, check for PM welcome email after activation which will tell you which email was used for your PM account.
I just use the reset password link on the login page. I received the PM reset password email within 2 minutes. You need the answer to your security question you supplied during activation in order to access password reset function.
If you forgot your answer to your security question, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.
1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.
You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages'
