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Great Neighbour / Super Voisin

Account expired

There is over 150 dollars on my account but it says the account is expired

Great Neighbour / Super Voisin

Account expired

There is over 150 dollars on my account but it says the account is expired

i suggest you hire some humans for customer service. If this is not sorted asp I will be going to another provider

Mayor / Maire

Re: Account expired


@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired


If it's your payment renewal day and you are seeing that message in your account, it is safe to ignore it unless your phone services are not working.  The payment will go through overnight and the message should disappear.

Mayor / Maire

Re: Account expired

As @dabr  says on your other thread, if today is your referral day, relax.  This is the normal process our accounts go through while renewing.

 

If your phone is still working your renewal will complete by morning.

Oracle

Re: Account expired

@Smith94 Merged duplicates & you have the answer.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Oracle

Re: Account expired


@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired


If you stay up late enough it will say Suspended; even though it isn't! Robot LOL


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Mayor / Maire

Re: Account expired


@Luddite wrote:

@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired


If you stay up late enough it will say Suspended; even though it isn't! Robot LOL


@Luddite   Hopefully PM is eventually going to get around to fixing this.  It is totally unnecessary to alarm customers with these messages, and I don't understand why after all this time this hasn't been fixed!

Oracle

Re: Account expired


@Luddite wrote:

@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired


If you stay up late enough it will say Suspended; even though it isn't! Robot LOL


Not worth losing a lot of sleep over it.  I did have a renewal that was not completed until around the lunch hour instead of the usual 2:00am eastern time.  There was no disruption of service which is what really matters.

Oracle

Re: Account expired

@Smith94 This may help, or just further the confusion. https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Oracle

Re: Account expired


@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired

i suggest you hire some humans for customer service. If this is not sorted asp I will be going to another provider


Customer service (moderator team) consists of humans at the computer terminal.  The bot is just some up front AI to help screen questions and to make sure the ticketing system logs enough information for the moderator team to work with.