07-15-2020 12:53 AM - edited 01-05-2022 12:06 PM
07-15-2020 07:07 AM
It can also say login disabled for security reasons and service could be active.
07-15-2020 06:24 AM - edited 07-15-2020 06:25 AM
Sorry @Pahblo121 if your account has been inactive for more than 90 days. Its been closed and you have to start over with a new account, sim card, and you can now use the same email address again. If not, use the advice given above.
07-15-2020 01:48 AM
@Pahblo121 When you dial 611 from your phone what happens? Is you account active or suspended?
07-15-2020 12:59 AM - edited 07-15-2020 12:59 AM
@Pahblo121 wrote:How do I get my account back please.
Is your account expired of suspended?
If yes, you need to add fund to your account to pay for your plan and click on the reactivate your plan link to get your phone working again.
If no, please give us more info.
07-15-2020 12:57 AM
@Pahblo121 If you cannot reset your password from this link, please reach out to the moderator team via one of two ways described below:
If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.Here’s when and how to contact the Moderator Team:
https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
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