03-04-2017 03:59 AM - edited 01-04-2022 01:33 PM
Solved! Go to Solution.
03-04-2017 04:07 PM
03-04-2017 03:39 PM
@will13am wrote:The labs suggestion to fix the anomalous reporting of account suspension has been there for quite some time. Every maintenance outage, I hope to never see these kinds of threads again. Well let's hope this bug fix is included in the upcoming maintenance outage
But then what would we do? We community helpers would be out of a job. LOL
03-04-2017 03:32 PM
The labs suggestion to fix the anomalous reporting of account suspension has been there for quite some time. Every maintenance outage, I hope to never see these kinds of threads again. Well let's hope this bug fix is included in the upcoming maintenance outage
03-04-2017 01:44 PM
Thanks for the update @Pootrick 🙂 I'm really happy to hear that your account is looking good.
Have a great weekend!
Mary
03-04-2017 01:41 PM
03-04-2017 12:42 PM
Good afternoon @Pootrick,
Thank you for raising concern with us!
I'm really sorry to hear that your new requested plan didn't renew, but fear not! I'm here to help 🙂
Can you please send me your phone number via private message? I'll also send you a link to authenticate your account, and we'll be able to get things fixed for you. Let's keep the conversation going,
Mary
03-04-2017 06:49 AM
03-04-2017 04:25 AM - edited 03-04-2017 04:27 AM
Has your service actually halted, i.e. can't make calls or use data? Scheduled plan renewals on autopay will normally show "account suspended" in the early hours of the morning following your payment due date. Then the payment is collected and your account status will change to active again, all while your service usually remains uninterrupted.
On the other hand, if your service has actually stopped, then you'll probably need a moderator to fix that. In that case, you should send them a private message with your account phone number. How to contact mods:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...