Accound locked

[jyuan]

Hi,

Can any Mod help me unlock my account? I can't use the "forgot your password" option. It says that my account is locked. 

Thank you

[Jackhyf63]

@jyuanyou are welcome,we are so happy to help you.

[jyuan]

Thanks everyone, the problem is solved.

[Jackhyf63 · Accepted solution]

@jyuan  you need  to send a private message to the moderators team.  You should include your account number (or phone number) and account PIN.  They will reset the password for you.

[Lieux]

And you have to wait for an answer...it will take 2 or 3 days...lately it was more few hours...don't write another message or you will loose your priority...Patience @jyuan

[ShawnC13]

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@jyuan wrote:

Hi,

Can any Mod help me unlock my account? I can't use the "forgot your password" option. It says that my account is locked. 

Thank you

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YOu will need to send a private message to the moderator team.  

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern) More info on moderators