Accidentally activated two numbers to the same account.

[flyingfoxes2004]

I was not aware that public mobile only allowed one phone number per account, and i accidentally activated two phone numbers to the same account. Now both of the sim cards work but only one is shown on my account. How can i access the settings of the one that isnt shown on my account?

[flyingfoxes2004]

This worked. Thank you very much!

[oglat · Accepted solution]

Try to create new self-serve account with that number https://selfserve.publicmobile.ca/self-registration/

If it doesn't work you will have to talk to moderatorshttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[flyingfoxes2004]

I activated it at home. When i did activate it the error did come up at the end but the sim card was activated nonetheless.

[oglat]

Can you try creating new account with that number that doesn't show up on your account and tell us what happens

https://selfserve.publicmobile.ca/self-registration/

Is it possible that you misspelled the email when you were creating it with they number

[ShawnC13]

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@flyingfoxes2004 wrote:

I was not aware that public mobile only allowed one phone number per account, and i accidentally activated two phone numbers to the same account. Now both of the sim cards work but only one is shown on my account. How can i access the settings of the one that isnt shown on my account?

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I am not sure how you would do this?  When you were setting up the second sim you used the same email address as you did with the first?  Usually, an error comes up saying invalid/email already in use.  Did you activate at home or at a retail location?