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Cathietc
Great Neighbour / Super Voisin

Accessing self serve

I am now helping a family member with their Public Mobile account. The person who set up the account for them is no longer with us and we don't have the email address they used to set up the account.  I need to access the self serve to change the payment  options.  How can I do this? I have the phone, phone number and PIN number for the account, just not the email address.


Accepted Solutions
HALIMACS
Mayor / Maire

Re: Accessing self serve

@Cathietc 

 

You'll need to contact the public mobile moderators to gain account access if you do not know, or have, the email address and password.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

View solution in original post


All Replies
HALIMACS
Mayor / Maire

Re: Accessing self serve

@Cathietc 

 

You'll need to contact the public mobile moderators to gain account access if you do not know, or have, the email address and password.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

View solution in original post

RosieR
Mayor / Maire

Re: Accessing self serve


@Cathietc wrote:

I am now helping a family member with their Public Mobile account. The person who set up the account for them is no longer with us and we don't have the email address they used to set up the account.  I need to access the self serve to change the payment  options.  How can I do this? I have the phone, phone number and PIN number for the account, just not the email address.


@Cathietc I'm sorry for your loss.

 

Only the moderators can help you.  Contact them using the links already provided above.

 

RosieR

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