04-07-2021 11:17 PM - edited 01-06-2022 01:42 AM
I am now helping a family member with their Public Mobile account. The person who set up the account for them is no longer with us and we don't have the email address they used to set up the account. I need to access the self serve to change the payment options. How can I do this? I have the phone, phone number and PIN number for the account, just not the email address.
Solved! Go to Solution.
04-07-2021 11:53 PM
@Cathietc wrote:I am now helping a family member with their Public Mobile account. The person who set up the account for them is no longer with us and we don't have the email address they used to set up the account. I need to access the self serve to change the payment options. How can I do this? I have the phone, phone number and PIN number for the account, just not the email address.
@Cathietc I'm sorry for your loss.
Only the moderators can help you. Contact them using the links already provided above.
RosieR
04-07-2021 11:22 PM - edited 04-07-2021 11:23 PM
You'll need to contact the public mobile moderators to gain account access if you do not know, or have, the email address and password.
To contact a moderator, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.