Access

[Eniale1]

This whole services are so frustrating.  Ever since I switched my plan to no direct contact I have not been able to access my account and I have been with Public for years.  If I don't get resolution today I will most likely leave.

[Anonymous]

 @momo777 : What happens when you dial 611?

If the recording says it wants money then good. I recommend buying a voucher in many stores or online and redeeming it in the 611 service. Or use Instant Top-up from some stores.

[momo777]

i had my account set to hold or something.. as my mastercard was compromised, so auto pay was an issue.. they sent an email 2 weeks ago, saying you have 2 weeks to re activate it.

i have been trying and have failed to get past the many screens .. cant find email, but then to set up new account says number already on file.. i would like to keep my plan and NUMBER.

can someone tell or help to get a solution. 

Thanks.

[Luddite]

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Pre-@esjliv wrote:

Hello @Eniale1 ,

What do you mean "switched you plan to no direct contact"?

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Plans before Jan 27/15 included call cente support that has since been cancelled.

[esjliv]

Hello @Eniale1 ,

What do you mean "switched you plan to no direct contact"?

[Jb456]

@softech  that is correct!

[softech]

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@Jb456 wrote:

If you can't login what error do you receive?

If you forgot your password use link below to reset it.

https://selfserve.publicmobile.ca/forgot-password/

If all fails you have to contact moderators for assistance.

 

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is it this one on the lower right? the Public Mobile Bot?

[Jb456 · Accepted solution]

Why can't you access your account? Are you getting an error message or anything.

When did you join? Did you join at a store? When joining at a store you have to go home and make your self serve account. As they don't typically do this part.

Link below to make an account 

https://selfserve.publicmobile.ca/self-registration/

If you activated at home the system makes your account. Or if you did create an account after activation at a store go to this link to login.

https://selfserve.publicmobile.ca/

If you can't login what error do you receive?

If you forgot your password use link below to reset it.

https://selfserve.publicmobile.ca/forgot-password/

If all fails you have to contact moderators for assistance.

 

Or private message them at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437