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Great Neighbour / Super Voisin

Access

This whole services are so frustrating.  Ever since I switched my plan to no direct contact I have not been able to access my account and I have been with Public for years.  If I don't get resolution today I will most likely leave.


Accepted Solutions
Highlighted
Mayor / Maire

Re: Access

Why can't you access your account? Are you getting an error message or anything.

 

When did you join? Did you join at a store? When joining at a store you have to go home and make your self serve account. As they don't typically do this part.

 

Link below to make an account 

 

https://selfserve.publicmobile.ca/self-registration/

 

If you activated at home the system makes your account. Or if you did create an account after activation at a store go to this link to login.

 

https://selfserve.publicmobile.ca/

 

If you can't login what error do you receive?

 

If you forgot your password use link below to reset it.

 

https://selfserve.publicmobile.ca/forgot-password/

 

If all fails you have to contact moderators for assistance.

 

Simon.JPG

 

Or private message them at link below

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: Access

Why can't you access your account? Are you getting an error message or anything.

 

When did you join? Did you join at a store? When joining at a store you have to go home and make your self serve account. As they don't typically do this part.

 

Link below to make an account 

 

https://selfserve.publicmobile.ca/self-registration/

 

If you activated at home the system makes your account. Or if you did create an account after activation at a store go to this link to login.

 

https://selfserve.publicmobile.ca/

 

If you can't login what error do you receive?

 

If you forgot your password use link below to reset it.

 

https://selfserve.publicmobile.ca/forgot-password/

 

If all fails you have to contact moderators for assistance.

 

Simon.JPG

 

Or private message them at link below

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

View solution in original post

Highlighted
Great Citizen / Super Citoyen

Re: Access


@Jb456 wrote:

 

 

If you can't login what error do you receive?

 

If you forgot your password use link below to reset it.

 

https://selfserve.publicmobile.ca/forgot-password/

 

If all fails you have to contact moderators for assistance.

 

Simon.JPG

 

 


is it this one on the lower right? the Public Mobile Bot?

 

softech_0-1606002303963.png

 

Highlighted
Mayor / Maire

Re: Access

@softech  that is correct!

Highlighted
Mayor / Maire

Re: Access

Hello @Eniale1 ,

What do you mean "switched you plan to no direct contact"?

Highlighted
Oracle

Re: Access


Pre-@esjliv wrote:

Hello @Eniale1 ,

What do you mean "switched you plan to no direct contact"?


Plans before Jan 27/15 included call cente support that has since been cancelled.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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