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Great Neighbour / Super Voisin

$40 plan

Hi there I have recharged my phone with  $40 plan voucher but I only get $11 when I checked my balance. Before recharge it showing no balance but after recharge it says $11. 

Town Hero / Héro de la Ville

Re: $40 plan


@Nina2 wrote:

Hi there I have recharged my phone with  $40 plan voucher but I only get $11 when I checked my balance. Before recharge it showing no balance but after recharge it says $11. 


@Nina2

For members to fully understand whats going on..post a screenshot of the payment section on your selfserve..block out personal info

Re: $40 plan

This sounds like you had $11 in rewards/credits available.  The $11 is leftover from your voucher, and can be used next renewal.

Oracle

Re: $40 plan


@stonechucker wrote:

This sounds like you had $11 in rewards/credits available.  The $11 is leftover from your voucher, and can be used next renewal.


In that case, it was probably from rewards. 


I am not a mod. Do not send me private message with your personal info.

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Mayor / Maire

Re: $40 plan


@Nina2 wrote:

Hi there I have recharged my phone with  $40 plan voucher but I only get $11 when I checked my balance. Before recharge it showing no balance but after recharge it says $11. 


Don't worry if your account status is active after paying your 30 days plan fee.  The $11 was the fund left over from your $40 topup voucher less the monthly rewards for your account as other community members pointed out.  The $11 available fund can be used to pay part of your next cycle plan fee.