04-21-2019 04:03 PM - edited 01-05-2022 07:15 AM
@team_moderators
Hello,
I have a 25$ plan. Every month I earn 6$ rewards. They have not been applied in March, I paid 25$ + Tx, although I paid 19$ + Tx in Februar.
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04-21-2019 07:17 PM
There has been a major bug in Quebec, they had to fix the pb individually, hence the 8$ as compensation
04-21-2019 07:16 PM
Thanks for your input. The long-distance add-on has been a temporary solution after the major bug in QC, maybe the pb comes from this bug as well. I sent a private message to the team. Thanks!
04-21-2019 06:14 PM
3 days ago my 2$ auto pay and 5$ refferals wasn't applied before they took the payment and I just messaged the moderator team and within 20 minutes she put a 7$ credit on my account!
04-21-2019 05:29 PM
@Victorine1 wrote:so as you can see, I have been debited of 25$ + tx on March the 20th.
It looks like there was a $8 US long distance add-on purchased but a credit of $8 but not a top up. Are these linked? It does look strange that the system would overlook a loyalty reward. I suggest seeking moderator team assistance to sort things out.
04-21-2019 05:07 PM
@Victorine1 wrote:@team_moderators
Hello,
I have a 25$ plan. Every month I earn 6$ rewards. They have not been applied in March, I paid 25$ + Tx, although I paid 19$ + Tx in Februar.
@Victorine1 What are the $6 reward breakdown? If your referree no longer with PM, you won't have that.
If you need to contact the Moderator, you have to send a private message to them. You can simply click on the envelop icon and send to "Moderator_Team".
04-21-2019 04:31 PM
@Victorine1 wrote:No, I don't think that's the explanation. I have been debited of 19$ this month (April)
Any idea why you received $8 for system issue just before your renewal in March?
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
04-21-2019 04:25 PM
No, I don't think that's the explanation. I have been debited of 19$ this month (April)
04-21-2019 04:24 PM
so as you can see, I have been debited of 25$ + tx on March the 20th.
04-21-2019 04:22 PM
f
04-21-2019 04:17 PM
Because you chose a lower $25 plan you lose the $10/6month promo rewards.
04-21-2019 04:10 PM
@Victorine1 Rewards not applying is a very rare case. Please post a screenshot of your payment history from your self-serve account so we can see what happened. Be sure to hide any personal info.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
04-21-2019 04:06 PM
@Victorine1 wrote:@team_moderators
Hello,
I have a 25$ plan. Every month I earn 6$ rewards. They have not been applied in March, I paid 25$ + Tx, although I paid 19$ + Tx in Februar.
Only moderator has access to your account. Send a private message to moderator for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437