refer-a -friend

[dcl]

I acquired two sim cards...ordered online. I set up my account online (Feb 17). Next I set up my daughters acount online and used my number as refer-a-friend. I received the $1 but not the $25 promotion. I used a new number then ported my number after I ported hers  (she was an add on to my previous account). I can not understand why I would not receive the promotion.  Any help would be appreciated. Thx.

[6500K]

Glad to hear it was resolved quickly.  Similar thing happened to me and the mods were very quick and understanding about the whole thing.  No long drawn out back-and-forths and questions about every little thing like you may expect from the big companies.  

[dcl]

Your advice was helpful and the moderator was able to resolve!  Thanks!

[dcl]

Thank you for the help above!

I have messaged the moderator as suggested but have not heard back  yet.

I just checked my daughter's account and see that she recieved the $25 credit on her account but I did not (just the $1 credit as mentioned). I wonder if it has to do with me changing my number (though the account number is consistent) for the reasons I described (had to port hers first as i was main account holder with our previous provider). Curious?!

[computergeek541]

---

@dcl wrote:

I acquired two sim cards...ordered online. I set up my account online (Feb 17). Next I set up my daughters acount online and used my number as refer-a-friend. I received the $1 but not the $25 promotion. I used a new number then ported my number after I ported hers  (she was an add on to my previous account). I can not understand why I would not receive the promotion.  Any help would be appreciated. Thx.

---

---

---

Since the $1 referral reward shows up, you definitely did it right.  Folow the instructions provided earlier to contact the moderators.

I know that the promotion terms say to wait 72 hours, but my experiences are that the $25 credits get paid at exactly 4am Eastern (1am Pacific) as I just happened to wake up both times to check my account on 2 different occurances.  It was timed like this whether the other person activated at 5pm or 11pm the day before, although I do not know if there is a cutoff for that to happen. That's unofficial of course, but that was the timing for me.

[Anonymous · Accepted solution]

 @dcl 

The promotion says within 72 hours.

Edit: Oh. 6 days.

I guess you should contact the moderators.

Send ONE (1) private message to them here and you'll get a form back to fill out identifying information.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.