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Good Citizen / Bon Citoyen

never got my free month or service december promotion

both my wife and i signed up in store in december when they were promoting a free sim card and a free month of service.

we got the sim card free of charge

never got the free momth

 

whats up?

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Mayor / Maire

Re: never got my free month or service december promotion


@oathone wrote:

both my wife and i signed up in store in december when they were promoting a free sim card and a free month of service.

we got the sim card free of charge

never got the free momth

 

whats up?


@oathoneWhat day did you sign up, which plan did you sign up on? It was a 30 day plan? Did you check your available funds / account history? Did you get a text message about the credit?

 

I presume this is the deal you believe you were getting?

https://productioncommunity.publicmobile.ca/t5/Announcements/Get-a-SIM-your-next-30-days-of-service-...

 

I (and we) can only try to speculate as to why you may not have got the credit, in almost every case there was a stipulation that was not followed, but either way in the end you will have to contact the moderator team by using this link.

Good Citizen / Bon Citoyen

Re: never got my free month or service december promotion

i think i signed up dec 21 give or take a day i got the 10$ plan/50 mins

my wife signed up around the 28th of dec and got the 30$/4 gigs of data

Model Citizen / Citoyen Modèle

Re: never got my free month or service december promotion

Just curious which store did you used?

Good Citizen / Bon Citoyen

Re: never got my free month or service december promotion

ya thats the one

Good Citizen / Bon Citoyen

Re: never got my free month or service december promotion

the mobile shop  650 portland street in dartmouth nova scotia

Model Citizen / Citoyen Modèle

Re: never got my free month or service december promotion

did u try to port while signing up, alot of people listed that as a problem. Either way, contact the mods if u never got it.

Model Citizen / Citoyen Modèle

Re: never got my free month or service december promotion

I would contact a mod.

Mayor / Maire

Re: never got my free month or service december promotion


@oathone wrote:

i think i signed up dec 21 give or take a day i got the 10$ plan/50 mins

my wife signed up around the 28th of dec and got the 30$/4 gigs of data


@oathoneYou will want to verify the exact dates on the receipt and have them ready when you contact the moderator team. There may have just been a bug that prevented you from getting it. But before you do can you check (and post screen shots minus your personal details) your available funds, and account transaction history to see if there was a credit given?

Good Citizen / Bon Citoyen

Re: never got my free month or service december promotion

i will do so.. thanks for the info.. i will try to find the original paper work.. alought i do find it odd that i need to prove the exact date? as if the company doesnt know that already?