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Good Citizen / Bon Citoyen

keep your old number

       I refer a friend change PM . she did online yesterday . after done , she can call out but can't answer the call . Finally she find the reason : the old number she didn't used 3 months ( FIDO ) so the number already frozen . now she can only use a new number . everything okey now !

Mayor / Maire

Re: keep your old number


@kevinqqh wrote:

       I refer a friend change PM . she did online yesterday . after done , she can call out but can't answer the call . Finally she find the reason : the old number she didn't used 3 months ( FIDO ) so the number already frozen . now she can only use a new number . everything okey now !


Glad everything is okay nowSmiley Happy

Mayor / Maire

Re: keep your old number


@kevinqqh wrote:

       I refer a friend change PM . she did online yesterday . after done , she can call out but can't answer the call . Finally she find the reason : the old number she didn't used 3 months ( FIDO ) so the number already frozen . now she can only use a new number . everything okey now !


@kevinqqh  Yes, you are correct the number has to be active to be able to port it over to PM. 👍