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Good Citizen / Bon Citoyen

aren't my referred friends supposed to get a 10$ credit?

I recently referred a friend. Public Mobile's website says (emphasis added):


> Refer-a-Friend Reward – Every friend you refer gets a one-time $10 credit plus you’ll get $1 off every 30 days or $3 off your plan every 90 days.

 

But my friend doesn't see the extra credit in his Rewards section. Why is that?

I did get the 1$ off, so I know he entered my number correctly.


Accepted Solutions
Retired Oracle / Oracle Retraité

Re: aren't my referred friends supposed to get a 10$ credit?


@ovesh wrote:

I recently referred a friend. Public Mobile's website says (emphasis added):


> Refer-a-Friend Reward – Every friend you refer gets a one-time $10 credit plus you’ll get $1 off every 30 days or $3 off your plan every 90 days.

 

But my friend doesn't see the extra credit in his Rewards section. Why is that?

I did get the 1$ off, so I know he entered my number correctly.


The $10 credit isn't part of the Rewards Program.  It is a one time credit and shows up in the account balance within 72 hours of activation.  The "rewards" section only shows recurring credits - the new customer doesn't get any of those.  Only you will get the $1 off per 30 days.

View solution in original post


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Mayor / Maire

Re: aren't my referred friends supposed to get a 10$ credit?


@ovesh wrote:

I recently referred a friend. Public Mobile's website says (emphasis added):


> Refer-a-Friend Reward – Every friend you refer gets a one-time $10 credit plus you’ll get $1 off every 30 days or $3 off your plan every 90 days.

 

But my friend doesn't see the extra credit in his Rewards section. Why is that?

I did get the 1$ off, so I know he entered my number correctly.


Your friend should see $10 in their Available Funds...not the rewards section. It might take overnight or a day or two to see it.

Retired Oracle / Oracle Retraité

Re: aren't my referred friends supposed to get a 10$ credit?


@ovesh wrote:

I recently referred a friend. Public Mobile's website says (emphasis added):


> Refer-a-Friend Reward – Every friend you refer gets a one-time $10 credit plus you’ll get $1 off every 30 days or $3 off your plan every 90 days.

 

But my friend doesn't see the extra credit in his Rewards section. Why is that?

I did get the 1$ off, so I know he entered my number correctly.


The $10 credit isn't part of the Rewards Program.  It is a one time credit and shows up in the account balance within 72 hours of activation.  The "rewards" section only shows recurring credits - the new customer doesn't get any of those.  Only you will get the $1 off per 30 days.

View solution in original post

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Great Citizen / Super Citoyen

Re: aren't my referred friends supposed to get a 10$ credit?

How long ago did you refer your friend? I had this experience as well. I referred a friend. I received my $1 off right away. My friend on the other had did not see the $10 credit until 48 hours later. 

If your friend does not see the credit in 2 days, then contact the Moderators. 

 

Cheers!

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Great Neighbour / Super Voisin

Re: aren't my referred friends supposed to get a 10$ credit?

Anyone know if one were to activate instore at Walmart using a referral, would the person activating still get a one time $10 credit?

Thanks

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Mayor / Maire

Re: aren't my referred friends supposed to get a 10$ credit?


@namtran007 wrote:

Anyone know if one were to activate instore at Walmart using a referral, would the person activating still get a one time $10 credit?

Thanks


Yes. And the existing customer would get the $1/30 days reward.

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Great Citizen / Super Citoyen

Re: aren't my referred friends supposed to get a 10$ credit?

Yes you would but you need to make sure that the WalMart rep enters the number of the person that referred  you or you are  referring on the activation form at the time of the activation process. 

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