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Good Citizen / Bon Citoyen

about my rewards

I referred 2 friends to the Public and I signed for the auto top-up. In my transaction history, I was told that I have earned $4 for the next payment. But the available credit is $3. Why the available award is $1 less than the total reward I have earned?


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Mayor / Maire

Re: about my rewards


@kathyliu806 wrote:

I referred 2 friends to the Public and I signed for the auto top-up. In my transaction history, I was told that I have earned $4 for the next payment. But the available credit is $3. Why the available award is $1 less than the total reward I have earned?


@kathyliu806  The $4 will be applied to your balance during your next pla renewal. So your account balance will incrrase from $3 to $7.

View solution in original post


All Replies
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Oracle

Re: about my rewards

can you post a screenshot of your overview page?

 

 

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Mayor / Maire

Re: about my rewards

@kathyliu806Usually your rewards will not be converted to credits to be applied to your balance until your plan renewal process has started.

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Deputy Mayor / Adjoint au Maire

Re: about my rewards

@kathyliu806 Available credit is a carryforward from previous month(s). Based on your plan price, minus your current reward total of $4 ($2 referral; $2 auto-pay), then minus your previous month available credit $3, the remaining amount will be charged on your credit card.

e.g. $10 - 4 - 3 = 3 plus applicable taxes.

Highlighted
Mayor / Maire

Re: about my rewards


@kathyliu806 wrote:

I referred 2 friends to the Public and I signed for the auto top-up. In my transaction history, I was told that I have earned $4 for the next payment. But the available credit is $3. Why the available award is $1 less than the total reward I have earned?


@kathyliu806  The $4 will be applied to your balance during your next pla renewal. So your account balance will incrrase from $3 to $7.

View solution in original post

Highlighted
Good Citizen / Bon Citoyen

Re: about my rewards


@kathyliu806 wrote:

I referred 2 friends to the Public and I signed for the auto top-up. In my transaction history, I was told that I have earned $4 for the next payment. But the available credit is $3. Why the available award is $1 less than the total reward I have earned?


How long ago did your friends sign up?  It can sometimes take up to a few days for friend referrel credits to be added.

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Great Neighbour / Super Voisin

Re: about my rewards

Greetings, it took a full day from the time I earned my credits for them to show up in my account.