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Good Citizen / Bon Citoyen

Wont' be to receive any incoming calls?

Just get my Public Mobile SIM active, but can't receive any phone calls. What is the problem?


Accepted Solutions
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Good Citizen / Bon Citoyen

Re: How long does it take the MOD to reply a private MSG? Anyone??

Usually MOD will reply msg wont be that long, and there are 3 of them, either of them will be able to solve your porblems.

View solution in original post


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Mayor / Maire

Re: Wont' be to receive any incoming calls?

@steven930  Did you port your number?  or did you have a new setup?

 

Is your payment information up to date?

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Mayor / Maire

Re: Wont' be to receive any incoming calls?

Are your other (if any) services working?  Is your phone compatible with the Telus network, is your phone unlocked if brouht from a non-Telus carrier?  Are you attempting to port your number in, or did you get a temporary number?

 

We need more information than what you've prvided.  Help us help you.

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Oracle

Re: Wont' be to receive any incoming calls?

@steven930if you are porting over a number from another provider it could take from a couple of minutes to a couple of hours for the port request to be completed

 


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
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Good Citizen / Bon Citoyen

Re: Wont' be to receive any incoming calls?

already wait for 2 hours, still wont' active the new SIM.

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Oracle

Re: Wont' be to receive any incoming calls?

@steven930 You need to provide the info requested by others before we can help you.

 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Good Citizen / Bon Citoyen

Re: Wont' be to receive any incoming calls?

what information do i need to provide.

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Good Citizen / Bon Citoyen

Re: Wont' be to receive any incoming calls?

everything is update, still don't work.

Highlighted
Oracle

Re: Wont' be to receive any incoming calls?

If you ported your number, sounds like a failed port.

 

Does your old sim still work?  if yes  you will need to send the mod your old account number, old phone numer, ld account name exatly, your new phone number and your sim card number..

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Mayor / Maire

Re: Wont' be to receive any incoming calls?

@steven930, in this thread, we've already asked for the information we need (and the mods) to assist you.

 

Please scroll back, and answer our questions.  It's frustrating when you give us partial answers, as they do not make sense.