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Good Citizen / Bon Citoyen

Where is my $1

I am your client for 2 years. I had $1 off my plan (loyalty). Suddenly it disappeared. 

May I ask PM, what is going on?

Mayor / Maire

Re: Where is my $1

@telemonsteryou should contact moderators. I would tell you how, but I'm sure you already know


maybe pm is doing a cleanup on false loyalty rewards 🤭


Mayor / Maire

Re: Where is my $1

@telemonster contact the moderators and ask them to look into it for you. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Model Citizen / Citoyen Modèle

Re: Where is my $1

@telemonster .... which reward are you referring to? If its the reward for staying a complete year, I believe it only getts applied after 13 month, then every 12 month after that for a total of 5 years  or  up to maximum of $5.00 off per month. if you stay 5years and 1 month or more time with PM.

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