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ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1

cmobile
Good Citizen / Bon Citoyen

I got a new account and tried to  add the two holiday gift, it doesn't work.  

 

Error is " ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1" . Tried many times.

 

It does work in my other account through. Anybody has same issue to add the  free 1gb & 400 mins LD addon?

6 REPLIES 6

welcome1
Great Neighbour / Super Voisin

i tried using chrome and it worked today. The website stated that one may notice slow response times. If that is the case try at another time.

cmobile
Good Citizen / Bon Citoyen

It's simply overloaded. Use same of same browser. Works now. Thanks everyone who answered .

Try an new incognito window. Helped me yesterday. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

cmobile
Good Citizen / Bon Citoyen

@Triguy wrote:

Try clearing your cache and cookies then reboot.


no change

 

@Ed404 wrote:

Self-serve may still be overloaded from yesterday. You could try using a different browser.


Tried. No diffence. I tried on my ipad too, on my moible data, no difference.

 

 

My billing date is saturday, will try after to see if it makes any difference.

Triguy
Mayor / Maire

Try clearing your cache and cookies then reboot.

Ed404
Town Hero / Héro de la Ville

Self-serve may still be overloaded from yesterday. You could try using a different browser.

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