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Great Neighbour / Super Voisin

Understanding Rewards and Payment

Hello,

 

I have been subscribed to the $120 12GB plan for almost 2 years now. I checked my rewards and it says I have accumulated $90 in rewards so far. So what exactly can I use the $90 on? I have set up auto-payment and every 3 months I am still paying $120 for the renewal. Can someone help me understand this?

 

Thanks!

Mayor / Maire

Re: Understanding Rewards and Payment

Your rewards should be counted against your balance every month.. Since everyone here are just regular PM users.. the only people who can get you all squared up are the Moderators.. contact them via this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Might take them up to 48 hours to get back to you.

Mayor / Maire

Re: Understanding Rewards and Payment

Great Neighbour / Super Voisin

Re: Understanding Rewards and Payment

I understand, but how do I apply the $90 I have to my next bill? I have been paying auto-paying $120 every 3 months without a discount.

Mayor / Maire

Re: Understanding Rewards and Payment

@Lifa it should be automatic.. that's why I said you need to contact the Moderators who have access to your account to get you fixed up.
Great Neighbour / Super Voisin

Re: Understanding Rewards and Payment

Thanks

Mayor / Maire

Re: Understanding Rewards and Payment

@Llfa 

The $90 should have been total of credits for the whole 2 years.  Every 90 days, you should have gotten minimum $6 credit (for autopay).  Loyalty and friend referral credits are extra.

 

A screenshot of your payment history page would offer some more details.  

 

Don't forget that you also have to pay $120 + taxes every 90 days.  Maybe the autopay credit pays for the taxes?  How much does your credit card show each 90 days?

Oracle

Re: Understanding Rewards and Payment

@Llfa  and everyone else, no need to contact moderators.

 

First the 90$ in rewards is what you have saved in the lifetime of being a pm customer.

 

Second post a screenshot of your payment history for your last renewal and we can help you understand what you are paying. 

 

You are probably saving 12$ every 3 months 2x3 for autopay and 2x3 for loyalty. 

Oracle

Re: Understanding Rewards and Payment

@Llfa And my favourite explanation: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...  Robot LOL

Unless there has been a complete failure it's impossible to avoid using rewards to pay for service, unless manual payments are being made.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Deputy Mayor / Adjoint au Maire

Re: Understanding Rewards and Payment

Hi @Llfa 

Can you check your payment history please

I have$10 rewards coming to me, the info on the account page says that my plan is 15 and that 15 will be charged on the due date.

But when i look at my payment history i first get rewards applied to my account (2+8 for auto pay and friend referral) and then my credit catd is charged only $5.

And my credit card bill shows 5+tax.

So you should be charged 30+tax on the due day if your account balance is 0. If you have any account balance then after 90 of rewards applied, your credit card will be charged the difference bitten 120 and what you already have on your account, and of course the tax on top.

I hope it makes sense

Cheers