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azfars10
Great Neighbour / Super Voisin

Trying to submit a ticket for rewards issue, unable to submit

Hi,

I used the chatbot to try to resolve my issue, and the outcome was the submit a ticket. I am able to go to through the first 2 steps (step 1 - select rewards > refer a friend, step 2 - enter additional information about refer friend issues). However, when I click next after I input those details, there is nothing else to fill out, and the submit ticket button is still greyed out. I've tried on different browsers, but the same issue on all browsers. If someone can help out that would be much appreciated 😀


Accepted Solutions
totalUser
Mayor / Maire

Re: Trying to submit a ticket for rewards issue, unable to submit

Try direct

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Just a reminder

If your friend referred you and there was an issue, you contact the mods with your friends code.

If on the other hand you referred your friend then (s)he is supposed to contact them with your referral code

Is your reward were not properly applied to your account, please check over referred list and if the count was wrong please contact mods

View solution in original post


All Replies
totalUser
Mayor / Maire

Re: Trying to submit a ticket for rewards issue, unable to submit

Try direct

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Just a reminder

If your friend referred you and there was an issue, you contact the mods with your friends code.

If on the other hand you referred your friend then (s)he is supposed to contact them with your referral code

Is your reward were not properly applied to your account, please check over referred list and if the count was wrong please contact mods

View solution in original post

azfars10
Great Neighbour / Super Voisin

Re: Trying to submit a ticket for rewards issue, unable to submit

Ok thanks.

 

Yeah, it's an issue with it not tallying properly. I've had $3 applied for many months now, and it lists 3 numbers when I expand the list, however this month, it only applied $2 for referral.

JoyLuck
Mayor / Maire

Re: Trying to submit a ticket for rewards issue, unable to submit


@azfars10 wrote:

Ok thanks.

 

Yeah, it's an issue with it not tallying properly. I've had $3 applied for many months now, and it lists 3 numbers when I expand the list, however this month, it only applied $2 for referral.


You may have 3 numbers listed, but one of them may not be active at the moment, therefore only the $2 reward. You can contact your referrals to confirm they are active.

RosieR
Mayor / Maire

Re: Trying to submit a ticket for rewards issue, unable to submit

ooops too late


darlicious
Mayor / Maire

Re: Not happy with Public Mobile.

@JoyLuck 

If a friend referral does not have active service (usually you get the text informing you of this) then their last 4 digits of their phone number will disappear from the rewards section of your account. Once they activate their service (and another text) the 4 digits will reappear in your rewards section and $1 will be added back to refer a friend rewards.

 

@azfars10 

Is this a one time occurrence? It's possible your friends account was suspended at the time of your renewal which would causes your referral rewards being applied to your account during renewal to be $1 less. If your friend simply had their plan suspended for a day or so then you should have no problem asking the moderators to manually add the missing $1.  I am not 100% sure of the policy on this issue but I'm pretty sure if a friend referral experiences an auto pay failure that takes a day or two to resolve that pm doesn't "punish" the referee for their own system failure.

totalUser
Mayor / Maire

Re: Trying to submit a ticket for rewards issue, unable to submit

Hi

The number of referrals in the list can go down for couple of hours days or months, every time somebody reports their phone lost/stolen or doesn't renew successfully the list will reflect that, if you are unlucky to have it around your renewal it will affect your rewards too.

 

If you don't mind please let us know what happened.

Thanks

JoyLuck
Mayor / Maire

Re: Not happy with Public Mobile.


@darlicious wrote:

@JoyLuck 

If a friend referral does not have active service (usually you get the text informing you of this) then their last 4 digits of their phone number will disappear from the rewards section of your account. Once they activate their service (and another text) the 4 digits will reappear in your rewards section and $1 will be added back to refer a friend rewards.

 

@azfars10 

Is this a one time occurrence? It's possible your friends account was suspended at the time of your renewal which would causes your referral rewards being applied to your account during renewal to be $1 less. If your friend simply had their plan suspended for a day or so then you should have no problem asking the moderators to manually add the missing $1.  I am not 100% sure of the policy on this issue but I'm pretty sure if a friend referral experiences an auto pay failure that takes a day or two to resolve that pm doesn't "punish" the referee for their own system failure.


Hi @darlicious Have a look at the following post from the 2nd URL below.
(darlicious, I am in the same boat. I have more referrals listed than rewards. I had inquired with a moderator and they wanted me to give them my referrals name and their pin. There was no way I was going to ask them for their pin to their account, therefore I just left it. Also, if you look at this post from @will13am I did not want to take a chance on losing more so I did not pursue it. I am assuming my case is what Maria described from PM.

 

https://productioncommunity.publicmobile.ca/t5/Rewards/I-Lost-19-Referrals-in-a-span-of-24-Hours-POO...

 

 

https://productioncommunity.publicmobile.ca/t5/Rewards/Big-scam-from-Public-Mobile/td-p/594094

 

My name's Maria and I'm happy to assist you. 

 

I have reviewed your account and as you mentioned, I noticed that though there are 14 numbers showing in your referees there are $13 rewards credits listed.

 

It's important to mention that in order for you to receive the referer a friend rewards, all of your friends have to be active in our network with an active plan. 

 

When one of the referees isn't active only the rewards for active friends will reflect in your account. 

 

In case a friend that isn't currently active decides to resume his/her service, then you'd get the rewards applied at the next renewal date for that referee. 

 

In case that friends stay without an active plan for more than 90 calendar days, his account will be deactivated and that phone number will be removed out of your list of referees or in case one of your friends decides port out, it will also be removed out of your referee's list and the referral rewards will be adjusted so you'd get rewards only for active friend's in our network. 

 

Let me know if you have any other questions. 

 

Warm regards, 

 

Maria L. 

 

Public Mobiel Moderator. 

darlicious
Mayor / Maire

Re: Not happy with Public Mobile.

@JoyLuck 

Ok im aware of both of those threads and how that all works...sort of....i lost two referrals after an investigation into one of my accounts because it had a major glitch in my account. After fixing it I was informed that two referrals no longer had accounts (which I knew) and were being removed but i was still getting rewards from them and the ghost referral that disappeared that day too. So what i am not understanding is you have listed referrals that don't pay out? 

 

A suspended account will still disappear from being listed in rewards....that I know for sure. Tried and tested as im sure you remember.....

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