cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Re: Surprising amount of credit on my account?

oh, I also had two referrals from family making it 10+2-2 not 12+2.

Good Citizen / Bon Citoyen

Re: Surprising amount of credit on my account?

January had some weird stuff going on. Keep in mind I was upgrading my plan on that renewal date. I'd assume it was a weird one off thing? If not I'll be back later this month!

 

Screenshot_20190205-080257_Firefox.png

 

 

Mayor / Maire

Re: Surprising amount of credit on my account?

@TimeLemon

The payment history is confusing sometimes and yours is more confusing.  By switching plans, that also adds to the mystery of your payment history.  See what happens next month.  

 

You either qualified for the $10 x 6 months promotion or possibly the 2nd month free promotion.  By switching  plans, might have affected the promotions.

 

You paid $26 + taxes and got $10 + $4 in credits to make up to your $40 plan.  You still have a postive balance of $30 which does not make sense to me....  

 

 

Highlighted
Mayor / Maire

Re: Surprising amount of credit on my account?


@TimeLemon wrote:

January had some weird stuff going on. Keep in mind I was upgrading my plan on that renewal date. I'd assume it was a weird one off thing? If not I'll be back later this month!

 

Screenshot_20190205-080257_Firefox.png

 

 


Hi,

It appears you changed plans on the 24th, it charged you twice for the base plan cost of $10 but on plan change you got a credit for the 2 x $10 base plan charges and for the $20 remaining in your account which also remained in your account. Then it charged for the new $10 base plan and $30 for your new plan. After that you received your $10 promo.

So in short you do have an extra $20 and you have 2 choices.

1) To Contact the Moderators click this link and describe in detail your situation.

or

2) Enjoy the $20....(Telus can afford it)

This was more than likely caused by a glitch in the plan renewal process and I am confident it will not happen again on plan renewal.

 

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Oracle

Re: Surprising amount of credit on my account?

For some reason you received a $ 40 credit (account balance transfer). 

 

Edit: maybe to counteract the two $10 charges. 

 

Anyways I've seen thinks like this  happen before, i would just look at it as a happy accident.

Good Citizen / Bon Citoyen

Re: Surprising amount of credit on my account?

lol i can take the extra credit off your hands!! 


@TimeLemon wrote:

When I first signed up for public mobile, I found the whole reward thing nice. However, I've noticed that I have been given $20 of extra credit instead of the usual ten that I get for signing up before 2019 (plus autopay, etc.) At first I didn't really think too much of it, but now I have been given yet another $10 out oy the blue! Is there any logical reason to why this is happening? I'm not complaining, but I just don't want PM to be accidentally losing potential money if this is some kind of bug.


 

Good Citizen / Bon Citoyen

Re: Surprising amount of credit on my account?

I noticed where you posted that you had 2 family referrals thst gives you a $20 credit ($10 ea) 

Town Hero / Héro de la Ville

Re: Surprising amount of credit on my account?

I switched 4 accounts over to the 4.5gb+500mb plan in January and 3 of the 4 got this bonus/mystery $20 free credit that shows as a $40 account balance transfer less 2x $10 charges. Not complaining just hoping PM doesn’t reverse the credit at a later date. 

Mayor / Maire

Re: Surprising amount of credit on my account?


@mtfolks wrote:

I switched 4 accounts over to the 4.5gb+500mb plan in January and 3 of the 4 got this bonus/mystery $20 free credit that shows as a $40 account balance transfer less 2x $10 charges. Not complaining just hoping PM doesn’t reverse the credit at a later date. 


I'd be interested in seeing your payment history through that time.

Those credits should be in Available Funds and should get drained at the next renewal after you got them if less than the plan cost.

Town Hero / Héro de la Ville

Re: Surprising amount of credit on my account?

Looks identical to the screenshot posted earlier in this thread. Seems like a system glitch but one I won’t complain about. 

 

And yes the balance was applied to my most recent Feb renewals so I only got charged the difference to my credit cards on those accounts.