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Good Citizen / Bon Citoyen

Supposed to get rewards, but did not...

According to my profile with public mobile I earned $12 from being active in the community. But I just got a text with my bill and it says I earned $0 towards my bill from community involvement!!!


Accepted Solutions
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Model Citizen / Citoyen Modèle

Re: Supposed to get rewards, but did not...


@Tishie1 wrote:

I did earn $12 as it was on my profile. Now it says $0. But my mastercard showed $12 off...

Do badges relate to rewards?


Perhaps the $12 in rewards was not from a community reward (you have no community reward badges in your profile), but maybe it was a $10 bonus from being referred and the $2 autopay reward? Just a thought as that would add up to the $12...

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Mayor / Maire

Re: Supposed to get rewards, but did not...

12 dollars? lucky you, could you give us a screenshot of your rewards and leave out your personal info?

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Model Citizen / Citoyen Modèle

Re: Supposed to get rewards, but did not...

 


@Tishie1 wrote:

According to my profile with public mobile I earned $12 from being active in the community. But I just got a text with my bill and it says I earned $0 towards my bill from community involvement!!!



 23 posts and 7 bravos got you $12 in rewards?? D amn!

 

I've gotten $5 in total and I've been posting since March!

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Mayor / Maire

Re: Supposed to get rewards, but did not...

@mojorising what are we doing wrong?Smiley LOL

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Great Neighbour / Super Voisin

Re: Supposed to get rewards, but did not...

I here ya I'm not getting me $2 rewards every month for being on autopay. 

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Mayor / Maire

Re: Supposed to get rewards, but did not...


@Kipper wrote:

I here ya I'm not getting me $2 rewards every month for being on autopay. 


@Kipper  Did you sign-up recently?

Check your account to make sure AutoPay is active.

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Mayor / Maire

Re: Supposed to get rewards, but did not...

@Kipper 

If you feel comfortable, screen shot your overview page and payment history page for the community members to have look at.  Omit personal information.  

 

If you don't feel comfortable, then you will likely need to contact moderator for help, but expect 1-2 days wait.  

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Model Citizen / Citoyen Modèle

Re: Supposed to get rewards, but did not...


@Kipper wrote:

I here ya I'm not getting me $2 rewards every month for being on autopay. 


Have you checked your payment history in your self serve account? The autopay rewards only show up in your account hours before your payment goes through. There should be a line that reads "AutoPay Reward" with a $2 credit.

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Retired Oracle / Oracle Retraité

Re: Supposed to get rewards, but did not...


@mojorising wrote:

 


@Tishie1 wrote:

According to my profile with public mobile I earned $12 from being active in the community. But I just got a text with my bill and it says I earned $0 towards my bill from community involvement!!!



 23 posts and 7 bravos got you $12 in rewards?? D amn!

 

I've gotten $5 in total and I've been posting since March!


I see this as a probable top 25%, but on a 90 day play.  Public Mobile also mistakenly paid out double Community rewards.

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Mayor / Maire

Re: Supposed to get rewards, but did not...


@Tishie1 wrote:

According to my profile with public mobile I earned $12 from being active in the community. But I just got a text with my bill and it says I earned $0 towards my bill from community involvement!!!


@Tishie1  They will get applied on your next renewal.

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