Still waiting for advertised reward

[dearmasmichael]

There's a promotion now that reads: "For a limited time activate on any plan and get your next 30 days for $0" and I just activated my SIM card online, but didn't get the advertised reward.
Also, is there a support number where I could talk to a person?
I called 855-478-2542 and that's all automated.
Thanks.

[darlicious]

@dearmasmichael  Welcome to public mobile. We're always happy to help.

[Daps]

If you meet the promo eligibility requirements, you'll get the credit applied to your account within 30 days before your first renewal.

[dearmasmichael]

Got it. Thank you all for your prompt reply.

[ChuckYeah · Accepted solution]

@dearmasmichael , your reward will come in before your next renewal and will be used to pay your 2nd month.

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[popping]

@dearmasmichael 

Read the offer details. 

https://www.publicmobile.ca/en/bc/plans/30daysfor0

The one-time credit amount will be equal to the plan activated on and will be automatically applied. Please note the one-time credit will be added to the account within 30 days of activation

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[GR]

@dearmasmichael the promo is your 2nd month free so you paid the first month and within the next month you'll receive a credit for the amount of your plan to cover your 2nd month.  There's no phone number to call, it's all done online if you have trouble but there's alot of people ready to help!  Welcome to public mobile