@CannonFodder wrote:
@ShawnC13 wrote:
@dabr wrote:
Type 'rep', select 'contact us', then 'submit ticket' and follow the prompts to finish. You should also provide your friend's code to the moderators and hopefully they will allow for both of you to receive the referrer/referee credits.
@dabr Public Mobile would like the customers to follow the prompts and fully state their issue rather than typing rep. They want to be able to gather data to find trending issues or frequent problems.
@ShawnC13 While that may the ideal route to go, for the sake of PM, and potentially, for the future sake of the customers, these forums, and access to the Mods, are here to help customers iron out any issues they have, so if folks find that they get quicker responses when contacting the Mods directly, isn't that the main goal....
@CannonFodder , I am just passing on the message that @Tiana_V has asked Oracles to pass on when we see people going this route. I am not saying that this is how things could get prioritized, but if they have someone go through the steps saying they have no service I am thinking that would get more attention than someone just says Rep, contact us
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
