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Great Neighbour / Super Voisin

Rewards

I recently referred a new subscriber to public mobile.  I have not seen the credit applied to my account.

 

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Model Citizen / Citoyen Modèle

Re: Rewards

It will be added within 72 hours.

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Mayor / Maire

Re: Rewards


@rod763 wrote:

I recently referred a new subscriber to public mobile.  I have not seen the credit applied to my account.

 


You, the referrer, get $1/30 days cycle as long as your referee stay with PM.

Your friend, the referee, will get one time $10 bill credit within 72 hours after activation.

 

Login to your self-serve account.  You should have have at least $1 Refer-a-Friend Reward on your overview page.  You will get the Refer-a-Friend Reward applied to your account on your next renewal date.

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Mayor / Maire

Re: Rewards

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.
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Mayor / Maire

Re: Rewards


@Triguy wrote:

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

Yes and no.  I don’t know where you got this, but you’re mixing up a lot here.

 

Loyalty rewards are based on completed years of service, and are credited based on $1/yr/30-day cycle ($3/90-day cycle) and will start after a full year (365/366) has been completed. Maximum reward $5/$15 based on days per cycle at 6 years of loyalty.

 

AutoPay rewards are the same $2/30-day or $6/90.  Subscribe on plan activation, you will pay full cost, 1st renewal will get double credit, 2nd renewal you will get regular credit, and continue with regular credits going forward.

 

Friend referrals again are $1/$3 depending on cycle length, and whether friend continues to renew their plan.

 

Community rewards are based on calendar months, and do not change based on the 30/90 day cycles.  These are the only rewards that are based on prior information.  All the previous rewards are based on forward looking renewals.

 

Edit:  Missed the loyalty maximum of 5 years.

 

 

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Mayor / Maire
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