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Great Neighbour / Super Voisin

Rewards

Why havent I gotten last 3 months of credits for auto pay. 


Accepted Solutions
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Mayor / Maire

Re: Rewards


@Robbiekeen wrote:

Why havent I gotten last 3 months of credits for auto pay. 


If you have registered a CC then you should have received the autopay credit.  You'll need to contact Moderator_Team via SIMon ? mark bubble bottom right of your post and submit a ticket.  The moderators will be able to verify what happended and give you the missing credits.

View solution in original post


All Replies
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Mayor / Maire

Re: Rewards


@Robbiekeen wrote:

Why havent I gotten last 3 months of credits for auto pay. 


If you have registered a CC then you should have received the autopay credit.  You'll need to contact Moderator_Team via SIMon ? mark bubble bottom right of your post and submit a ticket.  The moderators will be able to verify what happended and give you the missing credits.

View solution in original post

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Mayor / Maire

Re: Rewards


@Robbiekeen wrote:

Why havent I gotten last 3 months of credits for auto pay. 


@Robbiekeen  Are you on a 30 day or 90 day plan? Did you initiate an immediate plan change recently? Did you declare your phone lost via selfserve? Did you make sure your AutoPay is still enabled?

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Oracle

Re: Rewards

If you can post a screenshot of your last renewal we could double check. Sometimes  people look at their credit card charge and think they are not getting rewards but they forget about taxes. 

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Mayor / Maire

Re: Rewards

Did you allow for the fact that while Autopay reduces your credit card bill by $2, taxes put the bill back up to the point that it might seem like you didn’t get the $2 reduction.

 

Terry

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Great Citizen / Super Citoyen

Re: Rewards

I would ask the moderator team about that, explain them the situation and maybe they can help

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Model Citizen / Citoyen Modèle

Re: Rewards

Best thing to do is engage the MOD, they'll be able to figure it out for you. I signed up last month to the $25 plan and did autopay during signup and the $2 credit showed right away on my account which will be applied to next month payment.

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Mayor / Maire

Re: Rewards


@Robbiekeen wrote:

Why havent I gotten last 3 months of credits for auto pay. 


In first page of self serve where is shows rewards, does it say autopay $2?   

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Great Neighbour / Super Voisin

Re: Rewards

Did you check your self-serve account and made sure you have a valid credit card/visa debit registered? 

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Mayor / Maire

Re: Rewards


@seannava wrote:

Did you check your self-serve account and made sure you have a valid credit card/visa debit registered? 


If not, the service would have been cut off.