07-09-2019 02:50 AM - edited 01-05-2022 08:16 AM
Not sure how i can get my rewards i set up my account then i set up an account for my son and my friend set up an account using my number but i amd not receiving any discounts for their account. Also i have auto pay but i am paying the accoint in full. What can i do to get my credit?
07-09-2019 08:23 PM - edited 07-10-2019 12:43 AM
@Yram11 If you are talking about referral rewards, they can take anywhere from 1-3 days to appear in your account. The autopay discount will be available for next month's payment.
07-09-2019 07:09 PM
For some rewards such as the Auto Pay in my experience you just have to wait a little and then go back to check on your account and there should be little chart, in Payment on your Account Overview. Good luck!
07-09-2019 06:58 AM
@Alex888 wrote:
@Yram11Check the main page of your account, under My Rewards it should list the rewards you should be getting. Rewards are not applied to the account until renewal when they are added to available funds. If you are sure your not getting them you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@Yram11 , you can also check the payment history which will show rewards being applied to payment. It is possible that you are seeing a discrepancy because of tax. The account shows the charges before tax. Your payment card will show the amounts with tax.
07-09-2019 06:50 AM
07-09-2019 06:12 AM
Here is more info about rewards.
https://www.publicmobile.ca/en/bc/get-help/articles/rewards-faqs
07-09-2019 03:04 AM