@sandy12, according to this announcement , no action was required for the missing rewards. It seems like some account are not being corrected. You need to contact the moderator team for assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.
@Alan_K, this is the second or third report of rewards not being issued since the announcement. Perhaps the team needs to redouble the effort to make sure no customer is left behind.
