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Good Citizen / Bon Citoyen

Rewards are not subtracting from the total bill amont

 

Accepted Solutions
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Mayor / Maire

Re: Rewards are not subtracting from the total bill amont

Another poster had same issue today.

 

Please contact the moderators via SIMon so they can look into it for you.

Simon.JPG

 

View solution in original post


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Highlighted
Mayor / Maire

Re: Rewards are not subtracting from the total bill amont

Another poster had same issue today.

 

Please contact the moderators via SIMon so they can look into it for you.

Simon.JPG

 

View solution in original post

Highlighted
Mayor / Maire

Re: Rewards are not subtracting from the total bill amont

Only moderators can help with that

Click on the question mark to start

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Oracle

Re: Rewards are not subtracting from the total bill amont

@arshadsamay If your plan was suspended and you reactivated by making a payment, no rewards for that month are credited on reactivation. They should, however, appear next month.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Good Citizen / Bon Citoyen

Re: Rewards are not subtracting from the total bill amont

No my number is activated since i bought it its first month i didnot hane my rewars subtracted

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Good Citizen / Bon Citoyen

Auto pay rewards not recieved in my. Bil

Didnot subtract my autopay rewads from my last bill total amont

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Mayor / Maire

Re: Auto pay rewards not recieved in my. Bil

You just posted this on another thread 

 

Mods can you merge threads??

 

https://productioncommunity.publicmobile.ca/t5/Rewards/Rewards-are-not-subtracting-from-the-total-bi...

 

You will have to open a ticket with Moderators for your issue. See picture.

Simon.JPG

 

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YVR
Model Citizen / Citoyen Modèle

Re: Rewards are not subtracting from the total bill amont

@arshadsamay

Not sure how long you have used public mobile services. The auto-pay award will start to deduct from your amount owing starting on your second cycle. 

For example, if you are on the $10 plan : the first payment is $10 and then the next 30 days your bill will be $8 after your $2 auto-pay discount

 

Remember that these are pretax totals and you will have to pay taxes on those amounts

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Good Citizen / Bon Citoyen

Re: Rewards are not subtracting from the total bill amont

I have public mobile almost 1year now

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Good Citizen / Bon Citoyen

Re: Rewards are not subtracting from the total bill amont

Hi l have 50$ plane public mobile always charge me 46$ plus gst as i have 2$ for autopsy and other 2$ for friends but this month the charge 50$ plus gst